1. What products does Productosparaviverismo offer?
Productosparaviverismo offers resin and plastic plant pot bases in a variety of sizes, shapes, and finishes for residential, commercial, and horticultural use.
2. Which payment methods are accepted?
Depending on availability at the time of checkout, customers may pay using securely processed methods including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Available payment methods may vary according to the customer’s device, browser, card issuer, or location.
3. How long does delivery take?
As a Direct-to-Consumer (DTC) operator, we maintain strict internal oversight of our supply chain and order fulfillment. Orders are generally delivered within 5–8 business days after dispatch.
To ensure complete price transparency, international shipments to Europe and the United States operate under a Delivered Duty Paid (DDP) model. This means we handle and cover all applicable import duties, customs clearings, and local taxes—there are no hidden fees upon delivery. Delivery is arranged through recognised international carriers, including DHL, FedEx, or UPS Priority services, depending on the destination and operational availability.
4. Will I receive shipment updates?
Yes. Tracking notifications are automatically sent to the email address provided during checkout at significant stages of the shipment, including:
Order dispatch (following our manual quality control checks);
Arrival at logistics facilities;
Local delivery updates.
These notifications allow customers to securely follow the progress of their order throughout the delivery process.
5. What happens if my order takes longer than expected?
If delivery exceeds the normal estimated delivery period, Productosparaviverismo will immediately open an investigation with the relevant carrier. Following the prompt completion of the investigation, we will provide a definitive resolution, which may include either an expedited replacement shipment or a full refund, ensuring you are never left at a loss.
6. Can I return my order?
Where applicable under European consumer legislation, customers have the right to withdraw from their purchase of physical goods within 14 calendar days after receiving the items, without providing a reason. Withdrawal requests should be submitted by email before the applicable withdrawal period expires. Additional return instructions and the authorized return address will be provided after the request has been reviewed.
7. What should I do if my order arrives damaged or defective?
If a product is received in a damaged or defective condition, please contact Productosparaviverismo by email within a reasonable period and provide clear photographs showing the condition of the item. Where the submitted information confirms the defect or damage, we will take full responsibility and provide either a replacement product or a full refund, as appropriate. For products confirmed as damaged or defective upon delivery, the affected item does not need to be returned before the applicable resolution is provided.
8. How can I contact Productosparaviverismo?
Email is the preferred method of communication. Enquiries are securely logged and reviewed during standard business hours, with comprehensive responses normally provided within 24 hours.
Contact Information
PRODUCTOS PARA VIVERISMO EN MÉXICO S.A. DE C.V.
Registration Number: PVM910814983
Address:
Blvd. Paseo Cuauhnáhuac Km 13.9, Progreso, 62550 Jiutepec, Morelos, Mexico
Email: resin@productosparaviverismo.com
Telephone: +52 777 320 9234